Small Business Hosting FAQ’s
What is included in our small business WordPress hosting packages?
All of our clients receive the following products and/or services:
- Website bandwidth, traffic, and storage based on your specific pricing package
- Access to WordPress Open Source software based on your specific pricing package
- Ongoing WordPress core software updates
- Ongoing 3rd party plugin licenses and updates based on your pricing package
- Website security monitoring and hardening
- Let’s Encrypt SSL/TLS Security Certificate
- Theme and Builder by Elegant Themes
- SmartCrawl Pro Plugin by WPMU Dev
- Defender Pro Security Hardening by WPMU Dev
- Really Simple SSL By Really Simple Plugins
- Google Recaptcha API Key maintained by OpenMedium
Based on your specific pricing package and requirements, the following 3rd party plugin licenses may be included:
- Forminator Pro Webforms by WPMU Dev
- Smush Pro Image Optimization by WPMU Dev
- Elastic Email Transactional Email API maintained by OpenMedium
- Outlook Email SMTP Access maintained by OpenMedium
What is NOT included in our small business WordPress hosting packages?
- Business email hosting and related services/support
- Lead generation or sales services
- Search Engine Optimization or “SEO”
Do you “own” the website software?
Do you “own” your website content?
Can I export my website and/or content to move to a new host?
Can I install my own 3rd party WordPress plugins?
Is content management and website updates included in your hosting fee?
We offer content management and front-end maintenance services so you do not have to learn how to become a website developer. Please contact your account manager to discuss packages.
Is “SEO” included in your hosting fee?
We offer additional packages if you are interested in search engine research and copywriting services.
What is SmartCrawl Pro SEO plugin?
Do you guarantee sales leads in your hosting service?
Do you provide email support in your hosting service?
I am not receiving emails from my website, do you provide email troubleshooting support?
We also recommend using a Live Chat or CRM platform like Drift, Intercom, or Pipedrive to eliminate email deliverability issues for your business and customers.
Is e-commerce included in your small business hosting service?
Do you provide Google Page Speed services or guarantee Google Page Speed scores?
Please contact your account manager to discuss advanced website development and marketing services if you are looking to improve your website performance or Google Page Speed Score.
Do you provide DNS services?
We do NOT provide a DNS platform or services related to internal business applications, email services, or other systems unrelated to your website.